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Shipping Policy

Order Processing:

Orders are processed: Monday to Friday from 9am – 5pm.

Orders are shipped within 24 hours of being placed or the next available business day.

Shipping Times: 

  • Within Victoria - Next day delivery
  • NSW Metro - Overnight service
  • NSW Country - 2-3 business days
  • QLD - 3-5 business days
  • SA - Overnight service
  • WA - 5 business days

*Excludes Public Holidays

ORDER CONFIRMATION:

After placing an order, you will receive an order confirmation by e-mail. This means we’ve received your order in our system and have pre-authorised your credit card or charged this transaction to your GSA trade account. If your item is unavailable, we will contact you to provide a suitable substitute or a clear lead time on when it will be available. In most circumstances, (95% of the time) your item(s) will be available for immediate shipment. 

In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please ensure you respond to any email/phone calls from our Customer Service team. 

We proudly use TNT, Star Track or Couriers Please depending on location.

Need to return something? Check out our Returns & Refund Policy here. 

Shipping Policy

Order Processing:

Orders are processed: Monday to Friday from 9am – 5pm.

Orders are shipped within 24 hours of being placed or the next available business day.

Shipping Times: 

  • Within Victoria - Next business day 
  • NSW Metro - Next business day  
  • NSW Country - 2-3 business days
  • QLD - 3-5 business days
  • SA Metro - Next business day 
  • SA Regional - 2-4 business days 
  • WA - 5 business days
  • TAS - 3-5 business days 

*Excludes Public Holidays and is only an estimate 

ORDER CONFIRMATION:

After placing an order, you will receive an order confirmation by e-mail. This means we’ve received your order in our system and have pre-authorised your credit card or charged this transaction to your GSA trade account. If your item is unavailable, we will contact you to provide a suitable substitute or a clear lead time on when it will be available. In most circumstances, (95% of the time) your item(s) will be available for immediate shipment. 

In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please ensure you respond to any email/phone calls from our Customer Service team. 

We proudly use TNT, Star Track or Couriers Please depending on location.

Need to return something? Check out our Returns & Refund Policy here.